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The Department of Social Welfare and Development (DSWD) confirmed that its Assistance to Individuals in Crisis Situations (AICS) processing center was relocated last year from the agency’s central office in Quezon City to a larger facility at Paragon Place on Commonwealth Avenue. According to DSWD spokesperson Irene Dumlao, the move was intended to improve accessibility and reduce waiting times for beneficiaries. “There have also been no queues or individuals seeking AICS assistance at the DSWD Central Office for quite some time,” Dumlao said. She added that the agency had “improved our service facilities and processes to make assistance more accessible and convenient for our clients.” The new Paragon Place location is equipped with air‑conditioning, elevators, and a spacious waiting area. It also implements an online appointment system that allows clients to schedule visits, helping to maintain an orderly flow of transactions. Dumlao emphasized that the DSWD does not want Filipinos to “experience difficulties or be forced to line up too early or wait for long periods.” The clarification followed a social media post that showed people lining up outside the DSWD’s central office. The agency stated that the purpose of the queue outside its office has yet to be established, but it acknowledges concerns over long lines and the difficulties that people seeking government assistance may experience. The AICS application process has been streamlined into three steps: queuing, assessment and interview, and release of assistance. Applicants must present a valid ID of the claimant and supporting documents, which vary depending on the type of assistance requested. Article source: The Daily Tribune | Image credit: The Daily Tribune
The Department of Social Welfare and Development (DSWD) confirmed that its Assistance to Individuals in Crisis Situations (AICS) processing center was relocated last year from the agency’s central office in Quezon City to a larger facility at Paragon Place on Commonwealth Avenue. According to DSWD spokesperson Irene Dumlao, the move was intended to improve accessibility and reduce waiting times for beneficiaries. “There have also been no queues or individuals seeking AICS assistance at the DSWD Central Office for quite some time,” Dumlao said. She added that the agency had “improved our service facilities and processes to make assistance more accessible and convenient for our clients.” The new Paragon Place location is equipped with air‑conditioning, elevators, and a spacious waiting area. It also implements an online appointment system that allows clients to schedule visits, helping to maintain an orderly flow of transactions. Dumlao emphasized that the DSWD does not want Filipinos to “experience difficulties or be forced to line up too early or wait for long periods.” The clarification followed a social media post that showed people lining up outside the DSWD’s central office. The agency stated that the purpose of the queue outside its office has yet to be established, but it acknowledges concerns over long lines and the difficulties that people seeking government assistance may experience. The AICS application process has been streamlined into three steps: queuing, assessment and interview, and release of assistance. Applicants must present a valid ID of the claimant and supporting documents, which vary depending on the type of assistance requested.
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