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Main Points
The Public Transport Service Corporation (PTSC) has acknowledged a social media post accusing a bus driver of discourteous behavior towards passengers. The alleged incident took place on a PTSC service, and the corporation has assured that the matter is being taken seriously. An internal investigation has been initiated by the PTSC to understand the circumstances surrounding the incident. The PTSC promises to take appropriate action once the investigation concludes. Meanwhile, the corporation, committed to safe and reliable public transport, is re-emphasizing professionalism, courtesy, and customer care among its staff. The PTSC appreciates the public’s vigilance in bringing such issues to light and assures that all complaints are reviewed and addressed in a fair and transparent manner, making customer satisfaction their core priority.
