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GCash Issues Alert on Online Scams Ahead of Undas Travel Rush GCash, the Philippine mobile wallet provider, has warned users of a surge in online scams as millions prepare to travel for All Saints’ Day and All Souls’ Day. The company said it is strengthening its security systems and educating users on how to spot and avoid fraud during the holiday travel period. “We are committed to the safety of our users,” said GCash Chief Information Security Officer Miguel Geronilla. “We continue to enhance our systems and empower users to recognize and avoid scams, especially during peak travel periods.” Common Scam Tactics GCash identified two frequent tactics used by fraudsters: Spoofing – sending fraudulent links via text or messaging apps that direct users to fake websites designed to steal login credentials. Malicious QR codes may also redirect users to counterfeit payment portals. Thread hijacking – inserting scam messages into legitimate SMS conversations, making them appear to come from trusted contacts. The company urged users to verify any message before making a payment or sharing personal information. GCash never requests mobile personal identification numbers (MPINs), one‑time passwords (OTPs), or other sensitive account details. It also recommends activating the in‑app OTP feature, which generates verification codes directly through the GCash app instead of SMS. Security Features and Tools GCash highlighted several in‑app tools to protect accounts: Security Center – allows users to manage account protection settings and monitor linked services. Lock My Account – freezes the account and blocks outgoing transactions if a phone is lost or compromised. Money Lock – available through GSave, lets users separate funds from regular transaction balances. Subscription Center – lets customers review and disconnect merchants or applications linked to their accounts. Optional Scam Protection Insurance The company also promoted its optional Scam Protection Insurance under GInsure, underwritten by Chubb Philippines. The policy offers coverage of up to ₱15,000 for eligible losses from covered scams, including social engineering, account takeovers, and online shopping fraud. Premiums start at ₱20 per month, with automatic renewal, and coverage is subject to the policy’s terms and conditions. Reporting Fraud GCash advised users who encounter suspected phishing attempts or fraudulent transactions to report them through the Help Center in the application, via help.gcash.com, or by calling the GCash hotline at 2882. The warning comes as the Philippines anticipates a large volume of travelers heading to their provinces for the Undas holidays on November 1 and 2. GCash’s proactive measures aim to safeguard users against the heightened risk of online fraud during this busy period. Article source: The Daily Tribune | Image credit: The Daily Tribune
GCash Issues Alert on Online Scams Ahead of Undas Travel Rush GCash, the Philippine mobile wallet provider, has warned users of a surge in online scams as millions prepare to travel for All Saints’ Day and All Souls’ Day. The company said it is strengthening its security systems and educating users on how to spot and avoid fraud during the holiday travel period. “We are committed to the safety of our users,” said GCash Chief Information Security Officer Miguel Geronilla. “We continue to enhance our systems and empower users to recognize and avoid scams, especially during peak travel periods.” Common Scam Tactics GCash identified two frequent tactics used by fraudsters: Spoofing – sending fraudulent links via text or messaging apps that direct users to fake websites designed to steal login credentials. Malicious QR codes may also redirect users to counterfeit payment portals. Thread hijacking – inserting scam messages into legitimate SMS conversations, making them appear to come from trusted contacts. The company urged users to verify any message before making a payment or sharing personal information. GCash never requests mobile personal identification numbers (MPINs), one‑time passwords (OTPs), or other sensitive account details. It also recommends activating the in‑app OTP feature, which generates verification codes directly through the GCash app instead of SMS. Security Features and Tools GCash highlighted several in‑app tools to protect accounts: Security Center – allows users to manage account protection settings and monitor linked services. Lock My Account – freezes the account and blocks outgoing transactions if a phone is lost or compromised. Money Lock – available through GSave, lets users separate funds from regular transaction balances. Subscription Center – lets customers review and disconnect merchants or applications linked to their accounts. Optional Scam Protection Insurance The company also promoted its optional Scam Protection Insurance under GInsure, underwritten by Chubb Philippines. The policy offers coverage of up to ₱15,000 for eligible losses from covered scams, including social engineering, account takeovers, and online shopping fraud. Premiums start at ₱20 per month, with automatic renewal, and coverage is subject to the policy’s terms and conditions. Reporting Fraud GCash advised users who encounter suspected phishing attempts or fraudulent transactions to report them through the Help Center in the application, via help.gcash.com, or by calling the GCash hotline at 2882. The warning comes as the Philippines anticipates a large volume of travelers heading to their provinces for the Undas holidays on November 1 and 2. GCash’s proactive measures aim to safeguard users against the heightened risk of online fraud during this busy period.
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