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Food and Environmental Hygiene Department honours six outstanding public toilet attendants Hong Kong – The Food and Environmental Hygiene Department (FEHD) held a ceremony on 10 November 2026 to recognise six public toilet attendants who have demonstrated exceptional performance in daily cleaning and management duties. The award recipients were selected for their dedication to maintaining high standards of hygiene and service. The six awardees – three men and three women – work at the following facilities: Hong Kai Avenue, Southern District Ha King Road, Tsuen Wan District San Hung Kong Pier, Kowloon City District Ho Lam Street, Wan Chai District Lai Yu Mong, Ma Wan, Kwun Tong District Ma Liu Siu, Ma Liu Siu Bay, Sha Tin District During the ceremony, FEHD Director‑General Yuan Xu‑jian emphasised that while technology can support public toilet management, the core of quality service remains “people‑centric.” He noted that the cleanliness and comfort of public toilets directly affect residents’ quality of life and serve as a reflection of the city’s overall management. Yuan highlighted the department’s ongoing efforts to upgrade facilities, including the expansion of smart toilet systems to 50 sites and the deployment of intelligent fall‑detection and abnormal‑stay sensors to about 40 sites. Other initiatives include the installation of nano‑bubble ozone generators in high‑traffic toilets for enhanced disinfection, and the use of adenosine triphosphate (ATP) bioluminescence testing to objectively assess surface hygiene. The FEHD’s cross‑departmental team received the 2026 Complaints Commissioner’s Appreciation Award for “effective use of innovative technology and optimisation of inspection systems to improve public toilet service quality.” The award recognises the department’s achievements in delivering higher standards of service to residents and visitors. In line with its reform agenda, the FEHD is separating public toilet management from street cleaning contracts and adopting dedicated procurement contracts in more districts to foster market competition and improve efficiency. New contracts require attendants to complete professional training and hold recognised qualifications; over 1,800 staff have already completed the required courses. A small‑works order recording system has also been introduced to streamline maintenance. A FEHD spokesperson said the department will continue to pursue a people‑first approach combined with technological empowerment, advancing public toilet refurbishment and smart management projects. The spokesperson urged the public to respect and maintain public toilet facilities, and to show understanding and cooperation towards frontline staff to ensure long‑term cleanliness. Article source: Sing Tao Electronic Daily | Image credit: Sing Tao Electronic Daily
Food and Environmental Hygiene Department honours six outstanding public toilet attendants Hong Kong – The Food and Environmental Hygiene Department (FEHD) held a ceremony on 10 November 2026 to recognise six public toilet attendants who have demonstrated exceptional performance in daily cleaning and management duties. The award recipients were selected for their dedication to maintaining high standards of hygiene and service. The six awardees – three men and three women – work at the following facilities: Hong Kai Avenue, Southern District Ha King Road, Tsuen Wan District San Hung Kong Pier, Kowloon City District Ho Lam Street, Wan Chai District Lai Yu Mong, Ma Wan, Kwun Tong District Ma Liu Siu, Ma Liu Siu Bay, Sha Tin District During the ceremony, FEHD Director‑General Yuan Xu‑jian emphasised that while technology can support public toilet management, the core of quality service remains “people‑centric.” He noted that the cleanliness and comfort of public toilets directly affect residents’ quality of life and serve as a reflection of the city’s overall management. Yuan highlighted the department’s ongoing efforts to upgrade facilities, including the expansion of smart toilet systems to 50 sites and the deployment of intelligent fall‑detection and abnormal‑stay sensors to about 40 sites. Other initiatives include the installation of nano‑bubble ozone generators in high‑traffic toilets for enhanced disinfection, and the use of adenosine triphosphate (ATP) bioluminescence testing to objectively assess surface hygiene. The FEHD’s cross‑departmental team received the 2026 Complaints Commissioner’s Appreciation Award for “effective use of innovative technology and optimisation of inspection systems to improve public toilet service quality.” The award recognises the department’s achievements in delivering higher standards of service to residents and visitors. In line with its reform agenda, the FEHD is separating public toilet management from street cleaning contracts and adopting dedicated procurement contracts in more districts to foster market competition and improve efficiency. New contracts require attendants to complete professional training and hold recognised qualifications; over 1,800 staff have already completed the required courses. A small‑works order recording system has also been introduced to streamline maintenance. A FEHD spokesperson said the department will continue to pursue a people‑first approach combined with technological empowerment, advancing public toilet refurbishment and smart management projects. The spokesperson urged the public to respect and maintain public toilet facilities, and to show understanding and cooperation towards frontline staff to ensure long‑term cleanliness.
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