Guyana: Private Sector Encouraged to Enhance Customer Service and Meet International Standards

The newly elected executive committee of the Private Sector Commission (PSC) has been urged to enhance customer service and align with international standards. Finance Minister Dr. Ashni Singh and PSC Chairman Gerry Gouveia Jr. made these remarks during the PSC’s annual general meeting.

Mr. Gouveia highlighted the importance of private sector investment meeting international standards while maintaining local ownership and participation. He stated, “The next stage of the private sector investment must be meeting international standards while remaining rooted in Guyana’s ownership, Guyana’s participation, and Guyana’s opportunity.”

Dr. Singh emphasized that businesses should focus on delivering exceptional customer service, stating that it should be as impressive as the physical appearance of their establishments. He noted that there is significant room for improvement in service quality, citing common issues such as impolite interactions and distractions from social media among customer service representatives.

Additionally, Dr. Singh encouraged family-owned businesses to form conglomerates, referencing successful Caribbean companies that began as family enterprises. He urged PSC members to form strategic partnerships and leverage technology to capitalize on opportunities and expand into larger markets.

Mr. Gouveia echoed this sentiment, stating that local businesses need to pool resources and technical capabilities to compete globally. He mentioned that collaboration is essential for ensuring that economic opportunities in Guyana are accessible to a broader range of local companies and entrepreneurs.

Both leaders noted the potential for Guyanese businesses to expand beyond national borders, drawing attention to Surinamese companies that have successfully established operations in Guyana. Dr. Singh recalled a time when Guyanese insurance companies operated in various Caribbean islands, suggesting that similar expansion could be beneficial today.

The PSC’s newly elected executive committee for the 2026–2027 term includes Chairman Gerry Gouveia Jr., Vice Chairwoman Kathy Smith, Treasurer Imran Sacoor, Honorary Secretary Josephine Tapp, and Corporate Coordinator Manniram Prashad. The PSC remains committed to fostering a competitive business environment and promoting sustainable economic growth in Guyana.

Source: demerarawaves.com