One WA Bunnings has shoppers singing its praises, while another has been slammed over empty shelves and cramped aisles.
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A recent analysis of Google reviews has highlighted significant disparities in customer satisfaction across Bunnings Warehouse stores in Western Australia. The study, conducted by SEO firm seobacklinks.com, examined 306 stores nationwide with at least 200 reviews, analyzing more than 482,000 ratings as of October 20. The Bunnings store in Australind was ranked as the second-best in Australia, achieving an average rating of 4.46 stars from 871 reviews. Customers praised the store for its comprehensive range despite its smaller footprint. Conversely, the Kalamunda outlet was identified as the lowest-rated store in Western Australia and the sixth-worst in the country, with an average rating of 3.85 stars from 377 reviews. Critics of the Kalamunda location cited narrow aisles and frequent stock shortages as primary concerns. Across Western Australia, the 38 ranked stores maintained an average rating of 4.21 stars, matching the national average. Following Australind, the highest-rated stores in the state included Baldivis (4.37), Joondalup (4.36), and Halls Head (4.35). Joondalup shoppers frequently commended the store’s extensive inventory. At the lower end of the state rankings, Willetton (3.97) and East Victoria Park (4.02) followed Kalamunda, with shoppers reporting issues regarding stock availability. Other common complaints across various WA locations included parking difficulties at Claremont and long wait times at Maddington. Oliver Weston, founder of seobacklinks.com, noted that the data illustrates how the shopping experience can fluctuate significantly between individual locations. "At the bottom of the list, reviewers say the store is too small, the item they came for is out of stock or nobody answers the phone," Weston said. "At the top, they talk about full shelves, easy parking and staff who help carry heavy loads to the car." Nationally, Tasmania recorded the highest average state rating at 4.30 stars. The highest-rated individual store in Australia was identified as Newstead in Brisbane (4.47), while the lowest-rated was Randwick in Sydney (3.70). WA’s 10 best-rated Bunnings: 1. Australind (4.46) 2. Baldivis (4.37) 3. Joondalup (4.36) 4. Halls Head (4.35) 5. Busselton (4.32) 6. Mirrabooka (4.32) 7. Mindarie (4.31) 8. Ellenbrook (4.30) 9. Wangara (4.29) 10. Mandurah (4.29) WA’s 10 worst-rated Bunnings: 1. Kalamunda (3.85) 2. Willetton (3.97) 3. East Victoria Park (4.02) 4. Osborne Park (4.06) 5. Northam (4.08) 6. Broome (4.09) 7. Claremont (4.14) 8. Maddington (4.14) 9. Bibra Lake (4.15) 10. Subiaco (4.15) Article source: The West Australian | Image credit: The West Australian
A recent analysis of Google reviews has highlighted significant disparities in customer satisfaction across Bunnings Warehouse stores in Western Australia. The study, conducted by SEO firm seobacklinks.com, examined 306 stores nationwide with at least 200 reviews, analyzing more than 482,000 ratings as of October 20. The Bunnings store in Australind was ranked as the second-best in Australia, achieving an average rating of 4.46 stars from 871 reviews. Customers praised the store for its comprehensive range despite its smaller footprint. Conversely, the Kalamunda outlet was identified as the lowest-rated store in Western Australia and the sixth-worst in the country, with an average rating of 3.85 stars from 377 reviews. Critics of the Kalamunda location cited narrow aisles and frequent stock shortages as primary concerns. Across Western Australia, the 38 ranked stores maintained an average rating of 4.21 stars, matching the national average. Following Australind, the highest-rated stores in the state included Baldivis (4.37), Joondalup (4.36), and Halls Head (4.35). Joondalup shoppers frequently commended the store’s extensive inventory. At the lower end of the state rankings, Willetton (3.97) and East Victoria Park (4.02) followed Kalamunda, with shoppers reporting issues regarding stock availability. Other common complaints across various WA locations included parking difficulties at Claremont and long wait times at Maddington. Oliver Weston, founder of seobacklinks.com, noted that the data illustrates how the shopping experience can fluctuate significantly between individual locations. “At the bottom of the list, reviewers say the store is too small, the item they came for is out of stock or nobody answers the phone,” Weston said. “At the top, they talk about full shelves, easy parking and staff who help carry heavy loads to the car.” Nationally, Tasmania recorded the highest average state rating at 4.30 stars. The highest-rated individual store in Australia was identified as Newstead in Brisbane (4.47), while the lowest-rated was Randwick in Sydney (3.70). WA’s 10 best-rated Bunnings: 1. Australind (4.46) 2. Baldivis (4.37) 3. Joondalup (4.36) 4. Halls Head (4.35) 5. Busselton (4.32) 6. Mirrabooka (4.32) 7. Mindarie (4.31) 8. Ellenbrook (4.30) 9. Wangara (4.29) 10. Mandurah (4.29) WA’s 10 worst-rated Bunnings: 1. Kalamunda (3.85) 2. Willetton (3.97) 3. East Victoria Park (4.02) 4. Osborne Park (4.06) 5. Northam (4.08) 6. Broome (4.09) 7. Claremont (4.14) 8. Maddington (4.14) 9. Bibra Lake (4.15) 10. Subiaco (4.15)
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