The South-West Regional Health Authority (SWRHA) has released a media statement on August 8, 2025, addressing concerns raised by a video shared on social media. In the video, the parents of a deceased patient recount their experience at the San Fernando Teaching Hospital. The SWRHA expressed its condolences to the family and acknowledged their loss, offering counselling and support services to assist them during this difficult time. A formal review of the patient’s care is currently underway, which follows standard clinical procedures. The findings from this review will be shared with the family once completed. Furthermore, the SWRHA emphasized its commitment to maintaining high standards of patient care and ensuring ongoing communication with the family. For additional healthcare-related inquiries, patients and clients are encouraged to reach out to the Customer Care Centre at 87-SWRHA (877-9742). The statement concludes with the SWRHA’s guiding principles: Care. Compassion. Competence.